1. General Provisions
These Terms & Conditions govern the provision of transportation services by Airports Transfer Slovenia, operated by OSIRIS d.o.o. By making a booking, the customer confirms that they have read, understood, and accepted these Terms & Conditions.
2. Company Information
OSIRIS d.o.o
Registered office: Jalnova ulica 70, 1000 Ljubljana, Slovenia
Company Registration Number: 8134901000
VAT ID: SI30444128
Email: info@airports-transfer.si
3. Bookings
Bookings can be made through our website, email, or other agreed communication channels.
Customers are responsible for providing accurate booking details, including:
- Full name
- Pickup and destination locations
- Date and time
- Flight number (for airport transfers)
- Contact information
4. Prices and Payment
All prices are fixed unless otherwise agreed.
Payment may be made by:
- Cash
- Credit or debit card
- Other agreed payment methods
Additional charges may apply for:
- Extra waiting time
- Additional stops
- Excess luggage, if applicable
5. Flight Monitoring
For airport pickups, we monitor your flight and adjust the pickup time according to any delays.
6. Driver Meeting Point
For airport pickups, your driver will wait in the arrivals hall holding a mobile phone displaying your name. We monitor your flight and adjust the pickup time in case of delays.
7. Cancellation Policy
- Free cancellation is available up to 24 hours before the scheduled pickup time.
- For bookings made less than 24 hours before the scheduled pickup time, free cancellation is available within 1 hour of the booking confirmation, provided the scheduled pickup time has not yet passed.
- Cancellations made outside these conditions may be charged up to 100% of the booked transfer price.
- If the airline cancels your flight before pickup, your booking may be cancelled free of charge.
8. Waiting Time
The driver will wait:
- Up to 60 minutes after flight landing for airport pickups.
- Up to 15 minutes for all other pickups.
Additional waiting time may be charged.
9. Luggage
Standard luggage is included in the booked vehicle capacity.
Customers are responsible for informing us in advance about oversized or additional luggage.
10. Passenger Responsibilities
Passengers must:
- Arrive at the agreed pickup location on time.
- Ensure all booking information is correct.
- Follow the driver’s reasonable instructions.
- Wear seat belts where required by law.
11. Liability
We are not responsible for delays caused by:
- Traffic conditions
- Road closures
- Weather conditions
- Border controls
- Force majeure events
Our liability is limited to the value of the booked transportation service, except where otherwise required by law.
12. Lost Property
Items left in the vehicle will be stored for a reasonable period.
Customers are responsible for arranging collection or delivery of lost items. Delivery costs, if applicable, shall be borne by the customer.
13. Complaints
Complaints must be submitted by email.
We aim to respond within 8 business days.
14. No-Show
If the passenger does not arrive at the agreed pickup location and cannot be contacted, the booking will be considered a no-show.
If the booking has been prepaid, no refund will be issued. If the booking has not been prepaid, Airports Transfer reserves the right to charge or recover the full amount of the booked transfer service.
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the laws of the Republic of Slovenia.
Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of the Republic of Slovenia.
